Wavefinity: Proactive IT Support, Twenty Years in the Making.

Technology in Motion. Security in Place.

FAQs: Your Guide to Proactive IT Support in the Vail Valley

Looking for answers about our IT services, security solutions, or support for your small business? You’ve come to the right place. We’ve gathered answers to the most common questions from our clients, partners, and community members.

Still can’t find what you’re looking for? Contact us here for a no-pressure consultation.

Our Services & Expertise

What IT services does Wavefinity offer?

We provide a comprehensive range of proactive IT support and managed services designed to keep your business running smoothly and securely. Our core offerings include:

• Microsoft 365 Management: Seamless migrations, ongoing support, and security for your email, documents, and cloud collaboration tools.
• Network Installation & Management: From new office setups to existing upgrades, we ensure your network is fast, reliable, and secure. This includes expertise in Meraki and Ubiquiti (Unifi) systems.
• Device Management: Professional installation, repair, and management for all your business computers and mobile devices.
• Cybersecurity Hardening: We implement robust security measures to protect your business from threats, including password management solutions, email protection, and data security.
• VOIP Phone Systems: We design, install, and manage modern Voice over IP systems that provide crystal-clear communication and advanced features for your team.
• Remote & On-Site Support: Whether you’re in the Vail Valley or across the U.S., we’re here to help with remote support and on-site visits for local clients.

Do you work with specific network platforms like Meraki and Unifi?

Yes, we have a long history of expertise with enterpise-grade networking. We are specialists in installing, configuring, and managing both Cisco Meraki and Ubiquiti Unifi networks. We ensure your business network is high-performance, secure, and easy to manage.

Can you handle my business’s computers and devices?

We are a full-service partner for all your IT hardware. We manage the entire lifecycle of your devices—from professional installation and setup of new computers to efficient repair and maintenance. Our goal is to ensure your technology is always ready to work for you.

What kind of password management and security solutions do you provide?

We implement and manage secure password management platforms to help your team eliminate password-related risks. Our proactive approach focuses on protecting your data and intellectual property from cyber threats.

Our Process & Support

How quickly do you respond to support requests?

Our typical response time is within one business day. For clients on a monthly support plan, we offer same-day and priority response to ensure your business experiences minimal downtime.

What are your support hours?

We are available to provide support during normal business hours. We understand that emergencies happen, which is why we offer 24/7 emergency support for clients with an active support plan. Weekend support for non-clients is by appointment.

Do you offer one-time help or ongoing monthly support?

Both. Whether you need a quick fix, project-based consulting, or a long-term IT partner, we are here to help. Our monthly plans provide the best value and priority service, but we are always open to occasional support tickets and special projects.

What does your onboarding process look like?

Getting started is simple and straightforward. We begin with a short discovery call to learn about your current setup, then securely establish remote access. From there, we meticulously document your IT environment and support preferences in our system, so you know exactly what to expect.

Who We Support

What types of businesses does Wavefinity support?

We specialize in supporting small businesses, professional services, and local organizations in the Vail Valley. We also proudly work with remote clients across the U.S. If you rely on Microsoft 365 or prioritize a secure IT infrastructure, we are a great fit for you.

Do you work with residential customers?

We are primarily focused on our business clients, but we do make exceptions. We are happy to help local homeowners with unique setups, referrals, or VIPs in the Vail Valley. If you’re a resident who needs help, please reach out and let’s talk about your needs.

Ready to get started? Contact us today or give us a call at 970-343-5080!